Service Terms & Frequently Asked Questions
Why should I hire Deuce Deputy to pick up my dog poop?
Dog poop stinks!
You don't have the time to conduct maintenance
You find it disgusting to pick up poop
Dog waste ruins the appearance of your property
The piles offend your neighbors
Pet waste is harmful to the environment and attracts pests
One less thing on your never ending to-do list
How often does your company come out?
Most of our customers prefer service once a week. We also accommodate twice a week, every other week, seasonal and one time cleanups.
Is there an extra charge for the first time?
Yes, unless you have maintained your yard there will be an initial cleaning charge for the first service since there has been a lot of accumulation of waste over time. We will pro-rate your first month based on the day you begin regular weekly service.
Does Deuce Deputy work through the winter? What about rain and lightning?
Yes, we work year-round. Dogs keep making their messes all year long and our company continues to clean up and remove dog waste through winter. If there is snow accumulated you can expect delays of one day or more until it has melted down. In cases of rain, we are out there in light rain conditions, however, torrential downpours that last several hours make it extremely difficult to clean your property. Lightning storms will also cause a service delay. We will go to your home that same week to perform our services in case of extreme inclement weather. We check weather forecasts regularly and usually consolidate our routes to either before or after the impending storm arrives.
What about holidays?
When a holiday falls on a regular service day, we will adjust and make changes to our schedule so that you are still serviced on a different day that week. Service returns to the regular day the following week. We will also notify you in advance of vacations. We do not work on the following days: New Year’s Day, Memorial Day, July 4th, Labor Day, Veteran’s Day, Thanksgiving, Christmas Day.
Access to your property...
Can we work with the dog(s) in the yard?
In most cases, yes. We love dogs and get along well with them; however, there are some cases when a dog will not allow our worker into the yard. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask that you restrain or confine the dog. We don’t want to take unnecessary risks with your dog or our employees.
What happens if our worker can’t get access to your yard?
Please have your gate unlocked on your service day. You may provide us with a key to the lock or tell us the combination if that will be more convenient for you. If your gate is locked or the dog will not allow us to clean the yard when we come to do the work, it will be necessary to charge for the service call that could not be completed. If, for instance, you get to work and remember that the gate is locked, contact us early to tell us to skip that day so you won’t be charged for a full service visit.
Additional notes about accessibility and obstructions…
We try very hard to be thorough when cleaning up your yard. However, the following conditions will impede our ability to do so: yards littered with leaves, long grass, downed trees, patio furniture, trampolines, and vehicles parked over/on top of poop. Additionally, if bushes or low hanging tree branches make it inaccessible for our workers to access areas where your pets normally poop, we cannot guarantee that we will see it. In regards to snow covered poop, we will not do a return visit at the customer’s request if poop was buried by snow during our service visit and subsequently melted and became visible after we left. Under no circumstances will we trespass onto your neighbor’s property. If your pet travels into a neighboring yard, we will require written permission from your neighbor and additional service charge of $15.00 per occurrence for the increased service area.
What if I want to skip a service day?
You will not be charged if you contact the company in time for us to skip your yard that day/week, if you happen to clean it up or if your dog will be away. If your dog will be gone from the yard for a couple of weeks or months, we can hold service and you will not be charged for those days. See section below on holding service.
Can weekly service be put on hold?
Yes, you can hold service for a period of time of 2-3 weeks or one month or more. There will be another initial cleaning fee assessed on property that has not been maintained during an extended hold period. For example, if you would like to place service on hold during the winter months and we return in the spring to find several months worth of accumulation, then we will charge a one-time initial cleaning fee (usually between $80-$120 for 3 to 4 winter months) in addition to the pro-rated amount for that first month back.
How does your billing process work?
We will send an invoice via mail or email at the end of each month after all the work is completed. Please notify us of your invoice delivery preference. You may pay your invoice by: credit card with Venmo: https://www.venmo.com/u/Sandra-Dias-Rodriguez or PayPal on www.deucedeputy.com/payments, cash in person, or check (made payable to Dog Waste Clean Up Services Deuce Deputy and sent to PO BOX 2045, BLOOMFIELD, NJ 07003). For customers who choose to have their invoices emailed, we also offer a quick and easy online payment button right within your emailed invoice. Please contact Sandy@deucedeputy.com for any billing inquiries.
Are there any contracts I have to sign?
No, we can start and stop your service over the phone or with an email. We do not require contracts and there is no minimum service period. We just ask for a 24-hour advance notice to cancel service prior to your service day. A final invoice will be emailed and will be prorated for a mid-month cancellation.
Are you insured?
Yes, our team is fully insured.
Can I choose my service day?
Generally speaking, no. That is not to say that we cannot work out an agreement, but each day of the week is allocated to a specific route and there is only enough daylight hours in which to work in. We hope you understand that it is necessary for us to make our routes particular to certain areas throughout the week.
What if I add or lose a pet?
Please let us know when there is a change with how many dogs you have under your care so that we can adjust your service rate accordingly. If our workers note a pattern that there are more pets than initially reported, Deuce Deputy has the right to discontinue your service without warning. Please let us know in advance the dates you are pet sitting or temporarily fostering additional pets.
What precautions do we take to protect your pets from the spread of the Parvovirus and other pathogens?
Our staff uses a non-toxic, pet and human safe cleaning solution on all of our equipment in between each customer's clean-up session. It is designed to kill canine influenza, parvovirus and over 50 other types of viruses. For more information about Parvo, check out this article: http://pets.webmd.com/dogs/parvo-parvovirus-dogs#1
What does your company mean by “SATISFACTION GUARANTEED”?
We will do our utmost to give you the service you are happy with or you don’t have to pay for it! We know our business depends on doing exceptional work, and it’s the quality of our service on which we stake our success. We’re working tirelessly to make Deuce Deputy mean reliable, high-quality service. We want our customers to rest assured that their dog’s waste will get cleaned up the day they are supposed to.
We strive to provide you and your fur-babies with the best customer experience, but if there is ever a time when our service is not completely satisfactory, please let us know right away. We will make it right, either by coming back to re-clean the yard the same day or the next day, or by crediting your account so you won’t be charged.
Please contact us if you have any additional questions.